Audit of PDM department
About the client
Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.
The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide.
About the project
Product development framework
Customer support improvements
Identified key processes improvements required to reduce customer support workload performed by Product managers so they can focus more on product discovery
Identified key data and tools required for better portfolio decision and increased synergy between product lines
Voice of customers
Relations are key to our business. Don’t believe only in what you read – listed to the opinions of our customers.
Rokanan is like a doctor. When you have a pain they will find out what the problem is and prescribe the medicine.
Audit identified changes necessary for the further dynamic growth of our software product management department. Rokanan brings NPD expertise that is rare on the market.